Frequently Asked Questions
Everything you need to know about our premium tailoring and service.
What is the standard delivery timeframe for domestic orders?
Standard shipping within Australia typically takes 3-5 business days. Express shipping is available for major metropolitan areas with a delivery window of 1-2 business days.
How do I determine my correct suit size?
We recommend referring to our comprehensive Size Guide available on each product page. For a perfect fit, we offer in-store tailoring services at most of our standalone boutiques.
What is your return policy for online purchases?
We offer a 30-day return window for all full-priced items, provided they are unworn, have tags attached, and are in original condition. Sale items may be subject to different conditions.
Do you offer international shipping?
Yes, we ship to most countries worldwide via DHL Express. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my wool garments?
To maintain the integrity of our Australian Merino wool, we recommend professional dry cleaning only. Between wears, hang your garments on high-quality wooden hangers and use a garment brush.
Can I book a styling appointment?
Absolutely. You can book a complimentary one-on-one styling or wedding consultation through our website to visit any of our stores for expert fitting advice.